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QA Services
Ensure Quality and Reliability with Inspire Net's QA Services in KSA
Quality is a vital part of every organization, as it helps in providing checkpoints on all lines of service and ensuring continuous service improvement is well maintained. Consistent quality takes hard work, attention to detail and systems for monitoring and assessing whether our services meet the set standards. Quality is crucial for satisfying our clients and end-customers in retaining their loyalty and confidence. Quality services make an important contribution to long-term revenue and profitability.
Key Focus Areas for QA & Compliance Audit
To bridge the process gaps, we identify the essential areas to focus:
Compliance Check
- SLA Adherence Audit
- Focus Areas* Audit
- Yes/No Scoring
Voice of Business
- Policy Adherence
- Right ticket documentation
- Customer Verification
Voice of Customer
- Active Listening
- Clarity of Communication
- Call Management
- Set Expectations
Compliance Check
- QA score is the key to evaluate individual as well as team’s performance & growth.
- QA tool is used to conduct QA and compliance audit for the employees.
Compliance Audit Process
- Guidelines designed to identify the implementation gap.
- QA tool for easy auditing and reporting.
- Audit specific SLA and/or process adherence
- QA tool – Alert mechanism for any compliance misses
QA Evaluation Process
- Guidelines intended to improve “Voice of Customer”.
- Customized guidelines to satisfy the client and business needs.
- Tenured based evaluation plan through random sampling.
- Accessible Daily/Weekly reports in QA tool dashboard.
We are Always Ready to Assist Our Clients
developing financial processes and procedures